All Systems Operational

ToneGrid distribution, royalty, and API services are running normally.

14 Operational · 14 services

Last checked: 16:22:59 UTC  ·  Refreshes automatically every 60 s

Platform

Operational
Web Application
Operational
30 days ago 96.67% uptime Today
API Gateway
Operational
30 days ago 93.33% uptime Today
Artist Portal
Operational
30 days ago 96.67% uptime Today
Admin Dashboard
Operational
30 days ago 96.67% uptime Today

Distribution

Operational
DSP Delivery Pipeline
Operational
30 days ago 96.67% uptime Today
Release Ingest & QC
Operational
30 days ago 96.67% uptime Today
DDEX Packaging
Operational
30 days ago 96.67% uptime Today
Takedown Processing
Operational
30 days ago 96.67% uptime Today

Royalties & Payouts

Operational
Royalty Calculation Engine
Operational
30 days ago 96.67% uptime Today
Payout Processing
Operational
30 days ago 96.67% uptime Today
Statement Generator
Operational
30 days ago 96.67% uptime Today

Infrastructure

Operational
CDN & Asset Delivery
Operational
30 days ago 86.67% uptime Today
Email Delivery
Operational
30 days ago 96.67% uptime Today
Webhook Dispatcher
Operational
30 days ago 96.67% uptime Today

Past Incidents

CDN & Asset Delivery — service degradation detected

Resolved Major

Jun 15, 2026 → Jun 16, 2026 · CDN & Asset Delivery

Investigating

CDN & Asset Delivery is reporting an outage. Auto-detected by health probe (latency 5027 ms). Investigating.

Jun 15, 2026 · 23:20 1781565612UTCC

Resolved

CDN & Asset Delivery has returned to operational. Auto-resolved by health probe.

Jun 16, 2026 · 00:30 1781569803UTCC

CDN & Asset Delivery — service degradation detected

Resolved Major

Jun 15, 2026 → Jun 15, 2026 · CDN & Asset Delivery

Investigating

CDN & Asset Delivery is reporting an outage. Auto-detected by health probe (latency 669 ms). Investigating.

Jun 15, 2026 · 12:05 1781525108UTCC

Resolved

CDN & Asset Delivery has returned to operational. Auto-resolved by health probe.

Jun 15, 2026 · 13:15 1781529302UTCC

API Gateway — service degradation detected

Resolved Major

Jun 13, 2026 → Jun 13, 2026 · API Gateway

Investigating

API Gateway is reporting an outage. Auto-detected by health probe (latency 8002 ms). Investigating.

Jun 13, 2026 · 10:47 1781347633UTCC

Resolved

API Gateway has returned to operational. Auto-resolved by health probe.

Jun 13, 2026 · 10:50 1781347802UTCC

Web Application — service degradation detected

Resolved Minor

Jun 13, 2026 → Jun 13, 2026 · Web Application

Investigating

Web Application is degraded. Auto-detected by health probe (latency 5344 ms). Investigating.

Jun 13, 2026 · 10:47 1781347633UTCC

Resolved

Web Application has returned to operational. Auto-resolved by health probe.

Jun 13, 2026 · 10:50 1781347802UTCC

Webhook Dispatcher — service degradation detected

Resolved Major

Jun 8, 2026 → Jun 8, 2026 · Webhook Dispatcher

Investigating

Webhook Dispatcher is reporting an outage. Auto-detected by health probe (latency 0 ms). Investigating.

Jun 8, 2026 · 11:40 1780918806UTCC

Resolved

Webhook Dispatcher has returned to operational. Auto-resolved by health probe.

Jun 8, 2026 · 11:45 1780919103UTCC

Email Delivery — service degradation detected

Resolved Major

Jun 8, 2026 → Jun 8, 2026 · Email Delivery

Investigating

Email Delivery is reporting an outage. Auto-detected by health probe (latency 0 ms). Investigating.

Jun 8, 2026 · 11:40 1780918806UTCC

Resolved

Email Delivery has returned to operational. Auto-resolved by health probe.

Jun 8, 2026 · 11:45 1780919103UTCC

CDN & Asset Delivery — service degradation detected

Resolved Major

Jun 8, 2026 → Jun 8, 2026 · CDN & Asset Delivery

Investigating

CDN & Asset Delivery is reporting an outage. Auto-detected by health probe (latency 0 ms). Investigating.

Jun 8, 2026 · 11:40 1780918806UTCC

Resolved

CDN & Asset Delivery has returned to operational. Auto-resolved by health probe.

Jun 8, 2026 · 11:45 1780919103UTCC

Statement Generator — service degradation detected

Resolved Major

Jun 8, 2026 → Jun 8, 2026 · Statement Generator

Investigating

Statement Generator is reporting an outage. Auto-detected by health probe (latency 0 ms). Investigating.

Jun 8, 2026 · 11:40 1780918806UTCC

Resolved

Statement Generator has returned to operational. Auto-resolved by health probe.

Jun 8, 2026 · 11:45 1780919103UTCC

Payout Processing — service degradation detected

Resolved Major

Jun 8, 2026 → Jun 8, 2026 · Payout Processing

Investigating

Payout Processing is reporting an outage. Auto-detected by health probe (latency 4 ms). Investigating.

Jun 8, 2026 · 11:40 1780918806UTCC

Resolved

Payout Processing has returned to operational. Auto-resolved by health probe.

Jun 8, 2026 · 11:45 1780919103UTCC

Royalty Calculation Engine — service degradation detected

Resolved Major

Jun 8, 2026 → Jun 8, 2026 · Royalty Calculation Engine

Investigating

Royalty Calculation Engine is reporting an outage. Auto-detected by health probe (latency 1 ms). Investigating.

Jun 8, 2026 · 11:40 1780918806UTCC

Resolved

Royalty Calculation Engine has returned to operational. Auto-resolved by health probe.

Jun 8, 2026 · 11:45 1780919103UTCC

Takedown Processing — service degradation detected

Resolved Major

Jun 8, 2026 → Jun 8, 2026 · Takedown Processing

Investigating

Takedown Processing is reporting an outage. Auto-detected by health probe (latency 0 ms). Investigating.

Jun 8, 2026 · 11:40 1780918806UTCC

Resolved

Takedown Processing has returned to operational. Auto-resolved by health probe.

Jun 8, 2026 · 11:45 1780919103UTCC

DDEX Packaging — service degradation detected

Resolved Major

Jun 8, 2026 → Jun 8, 2026 · DDEX Packaging

Investigating

DDEX Packaging is reporting an outage. Auto-detected by health probe (latency 4 ms). Investigating.

Jun 8, 2026 · 11:40 1780918806UTCC

Resolved

DDEX Packaging has returned to operational. Auto-resolved by health probe.

Jun 8, 2026 · 11:45 1780919103UTCC

Release Ingest & QC — service degradation detected

Resolved Major

Jun 8, 2026 → Jun 8, 2026 · Release Ingest & QC

Investigating

Release Ingest & QC is reporting an outage. Auto-detected by health probe (latency 0 ms). Investigating.

Jun 8, 2026 · 11:40 1780918806UTCC

Resolved

Release Ingest & QC has returned to operational. Auto-resolved by health probe.

Jun 8, 2026 · 11:45 1780919103UTCC

DSP Delivery Pipeline — service degradation detected

Resolved Major

Jun 8, 2026 → Jun 8, 2026 · DSP Delivery Pipeline

Investigating

DSP Delivery Pipeline is reporting an outage. Auto-detected by health probe (latency 0 ms). Investigating.

Jun 8, 2026 · 11:40 1780918806UTCC

Resolved

DSP Delivery Pipeline has returned to operational. Auto-resolved by health probe.

Jun 8, 2026 · 11:45 1780919103UTCC

API Gateway — service degradation detected

Resolved Major

Jun 8, 2026 → Jun 8, 2026 · API Gateway

Investigating

API Gateway is reporting an outage. Auto-detected by health probe (latency 1665 ms). Investigating.

Jun 8, 2026 · 11:40 1780918806UTCC

Resolved

API Gateway has returned to operational. Auto-resolved by health probe.

Jun 8, 2026 · 11:45 1780919103UTCC

Admin Dashboard — service degradation detected

Resolved Major

May 24, 2026 → May 24, 2026 · Admin Dashboard

Investigating

Admin Dashboard is reporting an outage. Auto-detected by health probe (latency 0 ms). Investigating.

May 24, 2026 · 02:45 1779590705UTCC

Resolved

Admin Dashboard has returned to operational. Auto-resolved by health probe.

May 24, 2026 · 02:50 1779591002UTCC

Artist Portal — service degradation detected

Resolved Major

May 24, 2026 → May 24, 2026 · Artist Portal

Investigating

Artist Portal is reporting an outage. Auto-detected by health probe (latency 1670 ms). Investigating.

May 24, 2026 · 02:45 1779590705UTCC

Resolved

Artist Portal has returned to operational. Auto-resolved by health probe.

May 24, 2026 · 02:50 1779591002UTCC

CDN & Asset Delivery — service degradation detected

Resolved Major

May 19, 2026 → May 19, 2026 · CDN & Asset Delivery

Investigating

CDN & Asset Delivery is reporting an outage. Auto-detected by health probe (latency 5021 ms). Investigating.

May 19, 2026 · 07:00 1779174013UTCC

Resolved

CDN & Asset Delivery has returned to operational. Auto-resolved by health probe.

May 19, 2026 · 07:05 1779174303UTCC

Email Delivery — service degradation detected

Resolved Major

May 17, 2026 → May 17, 2026 · Email Delivery

Investigating

Email Delivery is reporting an outage. Auto-detected by health probe (latency 3012 ms). Investigating.

May 17, 2026 · 14:25 1779027918UTCC

Resolved

Email Delivery has returned to operational. Auto-resolved by health probe.

May 17, 2026 · 14:30 1779028202UTCC

CDN & Asset Delivery — service degradation detected

Resolved Major

May 17, 2026 → May 17, 2026 · CDN & Asset Delivery

Investigating

CDN & Asset Delivery is reporting an outage. Auto-detected by health probe (latency 5017 ms). Investigating.

May 17, 2026 · 14:25 1779027918UTCC

Resolved

CDN & Asset Delivery has returned to operational. Auto-resolved by health probe.

May 17, 2026 · 14:30 1779028202UTCC

Email Delivery — service degradation detected

Resolved Major

May 17, 2026 → May 17, 2026 · Email Delivery

Investigating

Email Delivery is reporting an outage. Auto-detected by health probe (latency 3045 ms). Investigating.

May 17, 2026 · 14:15 1779027318UTCC

Resolved

Email Delivery has returned to operational. Auto-resolved by health probe.

May 17, 2026 · 14:20 1779027607UTCC

CDN & Asset Delivery — service degradation detected

Resolved Major

May 17, 2026 → May 17, 2026 · CDN & Asset Delivery

Investigating

CDN & Asset Delivery is reporting an outage. Auto-detected by health probe (latency 5016 ms). Investigating.

May 17, 2026 · 14:15 1779027318UTCC

Resolved

CDN & Asset Delivery has returned to operational. Auto-resolved by health probe.

May 17, 2026 · 14:20 1779027607UTCC

Email Delivery — service degradation detected

Resolved Major

May 17, 2026 → May 17, 2026 · Email Delivery

Investigating

Email Delivery is reporting an outage. Auto-detected by health probe (latency 4204 ms). Investigating.

May 17, 2026 · 13:35 1779024920UTCC

Resolved

Email Delivery has returned to operational. Auto-resolved by health probe.

May 17, 2026 · 13:45 1779025502UTCC

CDN & Asset Delivery — service degradation detected

Resolved Major

May 17, 2026 → May 17, 2026 · CDN & Asset Delivery

Investigating

CDN & Asset Delivery is reporting an outage. Auto-detected by health probe (latency 5013 ms). Investigating.

May 17, 2026 · 13:35 1779024920UTCC

Resolved

CDN & Asset Delivery has returned to operational. Auto-resolved by health probe.

May 17, 2026 · 13:45 1779025502UTCC

Email Delivery — service degradation detected

Resolved Major

May 17, 2026 → May 17, 2026 · Email Delivery

Investigating

Email Delivery is reporting an outage. Auto-detected by health probe (latency 7596 ms). Investigating.

May 17, 2026 · 11:45 1779018322UTCC

Resolved

Email Delivery has returned to operational. Auto-resolved by health probe.

May 17, 2026 · 12:10 1779019802UTCC

CDN & Asset Delivery — service degradation detected

Resolved Major

May 17, 2026 → May 17, 2026 · CDN & Asset Delivery

Investigating

CDN & Asset Delivery is reporting an outage. Auto-detected by health probe (latency 5013 ms). Investigating.

May 17, 2026 · 11:45 1779018322UTCC

Resolved

CDN & Asset Delivery has returned to operational. Auto-resolved by health probe.

May 17, 2026 · 12:10 1779019802UTCC

CDN & Asset Delivery — service degradation detected

Resolved Major

May 17, 2026 → May 17, 2026 · CDN & Asset Delivery

Investigating

CDN & Asset Delivery is reporting an outage. Auto-detected by health probe (latency 5018 ms). Investigating.

May 17, 2026 · 11:35 1779017717UTCC

Resolved

CDN & Asset Delivery has returned to operational. Auto-resolved by health probe.

May 17, 2026 · 11:40 1779018002UTCC

Email Delivery — service degradation detected

Resolved Major

May 17, 2026 → May 17, 2026 · Email Delivery

Investigating

Email Delivery is reporting an outage. Auto-detected by health probe (latency 3020 ms). Investigating.

May 17, 2026 · 03:10 1778987408UTCC

Resolved

Email Delivery has returned to operational. Auto-resolved by health probe.

May 17, 2026 · 03:15 1778987702UTCC

Email Delivery — service degradation detected

Resolved Major

May 17, 2026 → May 17, 2026 · Email Delivery

Investigating

Email Delivery is reporting an outage. Auto-detected by health probe (latency 3015 ms). Investigating.

May 17, 2026 · 02:50 1778986208UTCC

Resolved

Email Delivery has returned to operational. Auto-resolved by health probe.

May 17, 2026 · 02:55 1778986501UTCC

Email Delivery — service degradation detected

Resolved Major

May 17, 2026 → May 17, 2026 · Email Delivery

Investigating

Email Delivery is reporting an outage. Auto-detected by health probe (latency 3036 ms). Investigating.

May 17, 2026 · 02:30 1778985008UTCC

Resolved

Email Delivery has returned to operational. Auto-resolved by health probe.

May 17, 2026 · 02:35 1778985302UTCC

Email Delivery — service degradation detected

Resolved Major

May 17, 2026 → May 17, 2026 · Email Delivery

Investigating

Email Delivery is reporting an outage. Auto-detected by health probe (latency 8002 ms). Investigating.

May 17, 2026 · 02:05 1778983526UTCC

Resolved

Email Delivery has returned to operational. Auto-resolved by health probe.

May 17, 2026 · 02:10 1778983802UTCC

CDN & Asset Delivery — service degradation detected

Resolved Major

May 17, 2026 → May 17, 2026 · CDN & Asset Delivery

Investigating

CDN & Asset Delivery is reporting an outage. Auto-detected by health probe (latency 5009 ms). Investigating.

May 17, 2026 · 02:05 1778983526UTCC

Resolved

CDN & Asset Delivery has returned to operational. Auto-resolved by health probe.

May 17, 2026 · 02:10 1778983802UTCC

Email Delivery — service degradation detected

Resolved Major

May 15, 2026 → May 15, 2026 · Email Delivery

Investigating

Email Delivery is reporting an outage. Auto-detected by health probe (latency 3012 ms). Investigating.

May 15, 2026 · 17:35 1778866518UTCC

Resolved

Email Delivery has returned to operational. Auto-resolved by health probe.

May 15, 2026 · 17:40 1778866802UTCC

CDN & Asset Delivery — service degradation detected

Resolved Major

May 15, 2026 → May 15, 2026 · CDN & Asset Delivery

Investigating

CDN & Asset Delivery is reporting an outage. Auto-detected by health probe (latency 5012 ms). Investigating.

May 15, 2026 · 17:35 1778866518UTCC

Resolved

CDN & Asset Delivery has returned to operational. Auto-resolved by health probe.

May 15, 2026 · 17:40 1778866802UTCC

CDN & Asset Delivery — service degradation detected

Resolved Major

May 13, 2026 → May 13, 2026 · CDN & Asset Delivery

Investigating

CDN & Asset Delivery is reporting an outage. Auto-detected by health probe (latency 5021 ms). Investigating.

May 13, 2026 · 18:30 1778697012UTCC

Resolved

CDN & Asset Delivery has returned to operational. Auto-resolved by health probe.

May 13, 2026 · 18:35 1778697302UTCC

Email Delivery — service degradation detected

Resolved Major

May 8, 2026 → May 8, 2026 · Email Delivery

Investigating

Email Delivery is reporting an outage. Auto-detected by health probe (latency 3017 ms). Investigating.

May 8, 2026 · 01:00 1778202008UTCC

Resolved

Email Delivery has returned to operational. Auto-resolved by health probe.

May 8, 2026 · 01:05 1778202302UTCC

Statement Generator — service degradation detected

Resolved Major

May 6, 2026 → May 6, 2026 · Statement Generator

Investigating

Statement Generator is reporting an outage. Auto-detected by health probe (latency 47 ms). Investigating.

May 6, 2026 · 02:40 1778035206UTCC

Resolved

Statement Generator has returned to operational. Auto-resolved by health probe.

May 6, 2026 · 02:45 1778035503UTCC

Payout Processing — service degradation detected

Resolved Major

May 6, 2026 → May 6, 2026 · Payout Processing

Investigating

Payout Processing is reporting an outage. Auto-detected by health probe (latency 12 ms). Investigating.

May 6, 2026 · 02:40 1778035206UTCC

Resolved

Payout Processing has returned to operational. Auto-resolved by health probe.

May 6, 2026 · 02:45 1778035503UTCC

Royalty Calculation Engine — service degradation detected

Resolved Major

May 6, 2026 → May 6, 2026 · Royalty Calculation Engine

Investigating

Royalty Calculation Engine is reporting an outage. Auto-detected by health probe (latency 26 ms). Investigating.

May 6, 2026 · 02:40 1778035206UTCC

Resolved

Royalty Calculation Engine has returned to operational. Auto-resolved by health probe.

May 6, 2026 · 02:45 1778035503UTCC

Takedown Processing — service degradation detected

Resolved Major

May 6, 2026 → May 6, 2026 · Takedown Processing

Investigating

Takedown Processing is reporting an outage. Auto-detected by health probe (latency 48 ms). Investigating.

May 6, 2026 · 02:40 1778035206UTCC

Resolved

Takedown Processing has returned to operational. Auto-resolved by health probe.

May 6, 2026 · 02:45 1778035503UTCC

DDEX Packaging — service degradation detected

Resolved Major

May 6, 2026 → May 6, 2026 · DDEX Packaging

Investigating

DDEX Packaging is reporting an outage. Auto-detected by health probe (latency 38 ms). Investigating.

May 6, 2026 · 02:40 1778035206UTCC

Resolved

DDEX Packaging has returned to operational. Auto-resolved by health probe.

May 6, 2026 · 02:45 1778035503UTCC

Release Ingest & QC — service degradation detected

Resolved Major

May 6, 2026 → May 6, 2026 · Release Ingest & QC

Investigating

Release Ingest & QC is reporting an outage. Auto-detected by health probe (latency 35 ms). Investigating.

May 6, 2026 · 02:40 1778035206UTCC

Resolved

Release Ingest & QC has returned to operational. Auto-resolved by health probe.

May 6, 2026 · 02:45 1778035503UTCC

DSP Delivery Pipeline — service degradation detected

Resolved Major

May 6, 2026 → May 6, 2026 · DSP Delivery Pipeline

Investigating

DSP Delivery Pipeline is reporting an outage. Auto-detected by health probe (latency 65 ms). Investigating.

May 6, 2026 · 02:40 1778035206UTCC

Resolved

DSP Delivery Pipeline has returned to operational. Auto-resolved by health probe.

May 6, 2026 · 02:45 1778035503UTCC

Artist Portal — service degradation detected

Resolved Major

May 6, 2026 → May 6, 2026 · Artist Portal

Investigating

Artist Portal is reporting an outage. Auto-detected by health probe (latency 62 ms). Investigating.

May 6, 2026 · 02:40 1778035206UTCC

Resolved

Artist Portal has returned to operational. Auto-resolved by health probe.

May 6, 2026 · 02:45 1778035503UTCC

CDN & Asset Delivery — service degradation detected

Resolved Major

May 2, 2026 → May 2, 2026 · CDN & Asset Delivery

Investigating

CDN & Asset Delivery is reporting an outage. Auto-detected by health probe (latency 5014 ms). Investigating.

May 2, 2026 · 04:45 1777697113UTCC

Resolved

CDN & Asset Delivery has returned to operational. Auto-resolved by health probe.

May 2, 2026 · 04:50 1777697403UTCC

Email Delivery — service degradation detected

Resolved Major

May 1, 2026 → May 1, 2026 · Email Delivery

Investigating

Email Delivery is reporting an outage. Auto-detected by health probe (latency 3011 ms). Investigating.

May 1, 2026 · 21:15 1777670118UTCC

Resolved

Email Delivery has returned to operational. Auto-resolved by health probe.

May 1, 2026 · 21:20 1777670403UTCC

CDN & Asset Delivery — service degradation detected

Resolved Major

May 1, 2026 → May 1, 2026 · CDN & Asset Delivery

Investigating

CDN & Asset Delivery is reporting an outage. Auto-detected by health probe (latency 5022 ms). Investigating.

May 1, 2026 · 21:15 1777670118UTCC

Resolved

CDN & Asset Delivery has returned to operational. Auto-resolved by health probe.

May 1, 2026 · 21:20 1777670403UTCC

Statement Generator — service degradation detected

Resolved Minor

Apr 26, 2026 → Apr 26, 2026 · Statement Generator

Investigating

Statement Generator is degraded. Auto-detected by health probe (latency 9 ms). Investigating.

Apr 26, 2026 · 16:31 1777221092UTCC

Resolved

Statement Generator has returned to operational. Auto-resolved by health probe.

Apr 26, 2026 · 16:31 1777221093UTCC

Elevated delivery latency to Spotify

Resolved Minor

Apr 4, 2026 → Apr 4, 2026 · DSP Delivery Pipeline

Investigating

We are investigating elevated delivery latency to Spotify. Releases are queuing and will be delivered once the bottleneck clears. All other DSPs are unaffected.

Apr 4, 2026 · 11:14 1775301240UTCC

Monitoring

Spotify has acknowledged the issue on their side. Delivery latency is improving. We are processing the backlog in order.

Apr 4, 2026 · 13:10 1775308200UTCC

Resolved

Spotify's ingestion endpoint has fully recovered. All queued deliveries have been processed. We are monitoring to confirm stability.

Apr 4, 2026 · 14:52 1775314320UTCC

Statement generation delayed for March billing cycle

Resolved Minor

Mar 11, 2026 → Mar 11, 2026 · Statement Generator, Royalty Calculation Engine

Investigating

Statement generation for the March billing cycle is running behind schedule. We are investigating the cause. No data has been lost.

Mar 11, 2026 · 06:00 1773208800UTCC

Identified

Root cause identified: a database migration running overnight held a lock longer than expected, blocking statement generation jobs. The migration has completed and we are replaying the affected jobs.

Mar 11, 2026 · 08:15 1773216900UTCC

Resolved

All statements for the March cycle have been generated and delivered to tenant dashboards. Payout schedules remain on time.

Mar 11, 2026 · 10:38 1773225480UTCC